Check a service agreement
Check the terms, spot a rate mismatch and understand both signatures.
Practise: check a service agreementHelp for support workers
Your first steps
Create your account with an email, phone number and password. Confirm your email if asked. Your free trial starts before you add your ABN and practice details. New phone accounts also confirm the trial first. Read the guide for the steps on your platform.
Follow your first-week guideStart your trial
Create the account and check the trial confirmation. Add business details afterwards.
Connect your first participant
Send the invitation, choose their confirmed goals and agree the support terms.
Record your first shift
Book the support, record the times and write an accurate shift note.
Complete the paperwork
Check the timesheet, wait for approval, then review and issue the invoice.
Try it first
Practise writing and signing a sample shift note.
Try a demonstration or watch the videoPractise the other essentials
Follow an invoice through to payment
Check an approved timesheet, the invoice amount and payment status.
Practise: follow an invoice through to paymentFind a guide
- Create your accountRead the steps
- Set up your businessRead the steps
- Web or phone, and signing inRead the steps
- Invite a participantRead the steps
- Service agreements and getting them signedRead the steps
- Shifts: booking, the day, and ending a shiftRead the steps
- Shift notesRead the steps
- Timesheets and how approval worksRead the steps
- Invoices and getting paidRead the steps
- IncidentsRead the steps
- DocumentsRead the steps
- Your account, security and notificationsRead the steps
- Getting helpRead the steps
- Finish your week without missing paperworkRead the steps
- Income, expenses and tax exportsRead the steps
- Manage participant relationships and accessRead the steps
- Saved drafts, offline work and syncingRead the steps
- Your trial, choosing a plan and account accessRead the steps
- Your first week with ThimbleCareRead the steps