Set up your business
This guide is for a support worker. Your Australian Business Number (ABN) and practice details go on your invoices. Participants do not complete this setup.
Before you start
Have your 11-digit ABN, legal business name and contact email ready. If you are GST registered, have the registration start date ready too.
For a new worker account, create your account, confirm your email if asked, and check the page confirming your trial first. On both web and native signup, your 7-day trial starts before ABN and business setup. Returning to setup does not restart it.
Both web and native signup require a phone number and offer separate optional email and text choices for setup tips, trial updates and plan offers. Those choices start off and are separate from business setup. An ABN check or saving practice details does not opt you in.
On the web
- On the trial confirmation page, select Set up my practice.
- On Your ABN., enter the 11 digits. Spaces are accepted. ThimbleCare checks the register when the number is complete and valid.
- Check the registered name and GST result. Select Yes, that's me if it is your business. Use No, that's not me to change the number.
- On Your business details., enter Legal name exactly as registered. Check ABN and Contact email. Contact phone and Postal address are optional.
- Set Are you registered for GST? yourself. The form starts at No; do not assume the register result filled it in. If you choose Yes, enter GST registered from.
- Select Save and finish setting up. After setup is confirmed, Where to next. offers Continue on the web.
I don't have an ABN yet keeps your place in the ABN step. It does not finish a worker practice or allow invoicing. The trial continues from its original start date.
On the native phone app
For a new worker account, the native app follows this sequence: account details with the required email, phone and matching passwords, email confirmation when required, the confirmed trial, ABN, identity step, no-card information, the short notice, then business details. The optional updates choices are on the signup screen; you can leave them off and continue setup. Existing unfinished accounts may resume their saved path.
- Before ABN, wait for Your free trial has started., check Trial started and Trial ends, then tap Set up my practice. An unconfirmed trial does not release the setup step. Use Try again if offered; it checks the same original trial.
- At the identity step, follow the state shown. If verification is not switched on, nothing is uploaded or checked and you can continue. If a check is required, it must complete before setup can finish. Identity verification and Worker Screening are separate.
- The later no-card information page does not restart or extend the confirmed trial. The original dates still apply while you finish setup.
- Read What ThimbleCare is, and is not, open Read the terms when available, tick I've read this, then tap Continue. This is a notice acknowledgement, not proof of a completed identity check.
- Check the business-details form and wait for the account-ready result.
After the account is ready, the native app can offer Show me the set-up. This guides you through inviting a participant, setting up their agreement and the first shift-to-timesheet work. Skip for now or Not now lets you stop. Check the setup card on Today to resume the unfinished step. An invitation or agreement may wait on the participant; that waiting state is not a completed signature.
Subscription and terms
On the web, the separate onboarding Identity, Subscription and Terms routes are information or unavailable screens. They are not extra completed checks after practice setup. Versioned worker terms acceptance is not available on that Terms screen. The signup form links the published terms and privacy policy.
Use Settings, then Subscription to read your actual trial dates and the plan currently offered. Choose this plan opens payment checkout if available. Check the status after returning. Leaving checkout without paying does not subscribe you. In-app subscription cancellation is still unavailable.
If something goes wrong
- The ABN is invalid, cancelled or not found. Check the digits and the register result. A checksum alone does not confirm an active ABN.
- The register is busy. Wait until Check again is available.
- Return to the ABN step. Go back and confirm the ABN again, then return to the details form.
- Setup is not confirmed. Follow the retry message. Do not treat saved form text as an active practice.
- You need to change saved business details. The web Business details page can display and recheck the ABN, but editing the saved profile there is unavailable. See Getting help.