Your support schedule and shift requests

Your schedule shows support recorded in ThimbleCare. Check the date, time, worker and status rather than treating every request as a confirmed booking.

See what is booked

1. Open your home screen and the schedule or shifts entry available on your platform.
2. Select the intended day or week.
3. Open the shift to read its worker, support, times and location.
4. Refresh if you need the latest status. A saved offline view may be older than the worker's latest change.

Ask for a shift

Where the request option is offered, choose the worker and requested support, date and times. Review the details before sending. Check that the request was saved.

Requested is not Booked. The worker can accept, decline or propose another time. Read their reply and follow the response option shown. Confirm the final booking in your schedule before relying on it.

Changes and cancellations

Use the change or cancellation action offered for the particular shift. Read any cancellation terms, timing and confirmation before submitting. Removing an alert or leaving a page does not cancel support.

If the app does not offer the action you need, contact the worker. For urgent arrangements, contact them through the agreed contact method; an app request does not guarantee that they have seen it.

After the support, check the timesheet against what actually happened. Raise a concern when needed.