Accepting an invitation from your support worker

This guide is for a participant. Your worker invites you so you can review your supports and paperwork. Your participant account is free. You can create a password as you join, or keep using email sign-in. You do not need an ABN or a worker subscription.

Before you start

Use the email address your invitation was made for. You can open the web invitation on a phone, tablet or computer. Invitations expire; if the page says it has run out or was taken back, ask your worker for a fresh one.

Open and check the invitation

1. Open the complete invitation link your worker sent.
2. If asked to sign in, enter the email address the invitation was sent to. Use the newest emailed sign-in link or six-digit code. See Signing in with a code.
3. Check [worker's name] invited you.
4. If you recognise them and want to continue, select Continue.

If you do not recognise them, select I don't know this person. This shows a reassurance page. It does not accept or revoke the invitation. You can go back or close the page.

Read and make your own choice

1. On The agreement between you and ThimbleCare, read the short explanation and open the full participant terms before continuing.
2. On What we hold, and why, read the collection notice. It explains the information used, who may access it and the services handling it. Read the privacy and company links if you want more detail.
3. If you agree, tick I agree to this collection notice. The box starts empty.
4. Select I agree, set up my account.
5. After the invitation is accepted, Make signing in easier asks you to create and confirm a password of at least 12 characters. Select Save my password and continue, or Use email sign-in instead if you prefer.
6. Wait for You're set up, then Select See my home and follow Your home screen.

I don't agree explains that online access will not open. It does not end your support arrangement. You can ask the worker for another way to receive paperwork.

The web's Show me around first currently opens Home; a separate web onboarding tour is not available there. You can use the participant demonstration and these guides at your own pace.

On the native phone app

I was invited opens help telling you to open the invitation email on your phone. That help screen does not accept the invitation for you. Finish the invitation's web terms and consent steps, then return to the native app and sign in with your password or an emailed code.

If the app says Finish your invitation, reopen the invitation email. A successful code check alone does not complete an unfinished invitation.

If something goes wrong

• The sign-in link was used or does not work. Use the newest code, or ask for a fresh invitation. Opening a sign-in link is different from accepting the invitation.
• Your invitation could not load. Retry from the complete link. If needed, ask the worker to resend it.
• Setup was not confirmed. Check the invitation or sign in again before retrying. Do not assume consent was saved just because the box is ticked.

Next: Signing in with a code. Help: Getting help.